How quickly do you respond to calls in Mount Rainier?+
For active leaks or storm damage, we prioritize Mount Rainier calls and typically have a crew on-site within a few hours. Standard inspections and estimates are usually scheduled within 24 to 48 hours, often sooner depending on our current route through Mount Rainier.
Do you provide free, upfront pricing before starting work?+
Yes. Every job starts with a free inspection and a written, itemized estimate. We don't start work off a verbal quote, and the price you approve is the price on the final invoice unless you request additional work.
Is Big Toms Roofing a licensed roofing contractor?+
We hold an active MD contractor license and full insurance coverage, and we'll provide proof of both on request β most Mount Rainier customers ask, and we expect that.
What happens if my roof is leaking right now?+
Our emergency line is staffed around the clock. If water is actively coming in, call +1-855-469-0306 first β we'll get a tarp and temporary fix in place fast, then schedule the permanent repair.
Will you work directly with my insurance company?+
Yes β we document damage with detailed photos and can meet your adjuster on-site to walk through findings. Many Mount Rainier customers say this cuts weeks off their claim process.
How many days will a reroof take at my Mount Rainier home?+
A standard single-family reroof usually wraps in a day or two once we're on-site; larger or steeper roofs, or metal systems, can take a bit longer. You'll get an exact estimate before we schedule.
What brands do you work with?+
Our Mount Rainier crews are certified for major shingle manufacturers as well as metal roofing and commercial membrane systems β we'll help you choose based on budget, home style, and how long you plan to stay in the house.
Do you offer a warranty on your roofing work?+
Yes β we back our labor with a written workmanship guarantee, and manufacturer-certified installations qualify for extended material warranties as well.
Do you do pre-listing or pre-purchase roof inspections?+
Yes, we perform pre-purchase and pre-listing inspections throughout Mount Rainier with a written report and photos β useful for negotiations on either side of the transaction. Ask about current pricing when you call.
Are you only in Mount Rainier or do you cover nearby towns?+
Beyond Mount Rainier, our crews regularly service the surrounding Mount Rainier, MD area. Call +1-855-469-0306 and we can confirm coverage for your specific address in seconds.
