What's your response time for Mount Rainier emergencies?+
Emergency calls jump the queue β we aim to have someone stabilizing an active leak in Mount Rainier the same day. Non-emergency estimate requests are typically scheduled within a day or two.
Will I get a written estimate before you begin?+
Yes. Every job starts with a free inspection and a written, itemized estimate. We don't start work off a verbal quote, and the price you approve is the price on the final invoice unless you request additional work.
Are you licensed and insured to work in Mount Rainier, MD?+
Yes β Big Toms Roofing is fully licensed to perform Roof Inspection in MD, and we carry both general liability and workers' compensation coverage. We're happy to provide documentation before you sign anything.
What emergency roofing services are available in Mount Rainier?+
We offer 24/7 emergency response for active leaks, storm damage, and fallen debris. If your roof is actively leaking, call +1-855-469-0306 right away β we'll walk you through immediate steps and dispatch a crew to stabilize the damage.
Will you work directly with my insurance company?+
Yes β we document damage with detailed photos and can meet your adjuster on-site to walk through findings. Many Mount Rainier customers say this cuts weeks off their claim process.
What's the typical timeline for a replacement?+
A standard single-family reroof usually wraps in a day or two once we're on-site; larger or steeper roofs, or metal systems, can take a bit longer. You'll get an exact estimate before we schedule.
What roofing materials do you install?+
We install asphalt shingle systems from GAF, CertainTeed, and Owens Corning, plus standing-seam metal roofing and flat/low-slope commercial membranes like TPO and EPDM.
What kind of warranty comes with a new roof?+
Every Roof Inspection job comes with a written workmanship warranty from Big Toms Roofing, separate from the manufacturer's material warranty on shingles or metal panels. Terms are outlined in your estimate.
Can you inspect my roof before I buy or sell a home in Mount Rainier?+
Yes, we perform pre-purchase and pre-listing inspections throughout Mount Rainier with a written report and photos β useful for negotiations on either side of the transaction. Ask about current pricing when you call.
What's your full service area in Mount Rainier, MD?+
We serve Mount Rainier and the surrounding communities throughout Mount Rainier, MD β see the coverage section below for the specific zip codes and nearby cities we handle regularly.
