How quickly do you respond to calls in Mount Rainier?+
For active leaks or storm damage, we prioritize Mount Rainier calls and typically have a crew on-site within a few hours. Standard inspections and estimates are usually scheduled within 24 to 48 hours, often sooner depending on our current route through Mount Rainier.
How does your pricing work?+
Yes. Every job starts with a free inspection and a written, itemized estimate. We don't start work off a verbal quote, and the price you approve is the price on the final invoice unless you request additional work.
Are you licensed and insured to work in Mount Rainier, MD?+
Yes β Big Toms Roofing is fully licensed to perform Roof Replacement in MD, and we carry both general liability and workers' compensation coverage. We're happy to provide documentation before you sign anything.
What happens if my roof is leaking right now?+
We offer 24/7 emergency response for active leaks, storm damage, and fallen debris. If your roof is actively leaking, call +1-855-469-0306 right away β we'll walk you through immediate steps and dispatch a crew to stabilize the damage.
Will you work directly with my insurance company?+
We regularly coordinate directly with insurance adjusters across Mount Rainier, MD and provide the photo documentation and scope reports they need to process claims efficiently.
How many days will a reroof take at my Mount Rainier home?+
Most residential replacements in Mount Rainier take one to three days depending on roof size, pitch, and material, weather permitting. We'll give you a specific timeline in writing as part of your estimate.
Do you install metal roofing or just shingles?+
Our Mount Rainier crews are certified for major shingle manufacturers as well as metal roofing and commercial membrane systems β we'll help you choose based on budget, home style, and how long you plan to stay in the house.
What kind of warranty comes with a new roof?+
Every Roof Replacement job comes with a written workmanship warranty from Big Toms Roofing, separate from the manufacturer's material warranty on shingles or metal panels. Terms are outlined in your estimate.
Do you do pre-listing or pre-purchase roof inspections?+
Yes, we perform pre-purchase and pre-listing inspections throughout Mount Rainier with a written report and photos β useful for negotiations on either side of the transaction. Ask about current pricing when you call.
What's your full service area in Mount Rainier, MD?+
Beyond Mount Rainier, our crews regularly service the surrounding Mount Rainier, MD area. Call +1-855-469-0306 and we can confirm coverage for your specific address in seconds.
